FAQs

How long will it take to process my order?

Please allow 2 business days to process your order.

How long will it take to receive my order?

After your order has been processed, please allow 2-5 business days for your order to arrive, unless you have chosen expedited or overnight shipping.

Are refunds or exchanges accepted?

If your item was received damaged or broken, you may exchange it within 15 days of receiving your item. It must be returned untouched, unused and in its original packaging. Otherwise, all sales are final. Once received, The Makeup Shop will issue a refund in the form of store credit. Store credit is valid for physical products only. No other returns, refunds or exchanges allowed. The customer will be responsible for paying any return postages.

Will retail or wholesale be available?

For any retail or wholesale partnership inquiries please email support@themakeupshopllc.com.